Support

Email info@a3eecosystem.com. We answer within two business days (Eastern Time).

Please include

• Your Confluence site address (for example yourcompany.atlassian.net)
• The Mermaid code of the diagram, or the smallest piece of it that shows the problem
• What you expected and what you saw, with a screenshot if you can
• Your browser and whether the page is in light or dark mode

Before you write

• A red message under a diagram quotes the line Mermaid could not read. Mermaid's syntax reference covers every diagram type.
• If diagrams show "needs an active licence", a site admin can check the app under Apps > Manage apps.